The Process & Quality Systems implemented in Tata Power SED are:

• ISO 9001:2000, ISO 14001:2004 & CMMI Level 3 through an iQMS - deployed to integrate the design, manufacturing and support processes for meeting the applicable standards for the three Defence Services on Quality, Production, Documentation and Training.
• Inspection standards of DGQA, DQAN, MSQAA and DGAQA

Traceability of every single hardware and software component throughout the life cycle is ensured by a network support system for Configuration Management and Integrated ERP.

The process quality to deliver ‘first time right’ product & services is at the heart of Tata Power SED business and will remain the focus of the “Continuous Quality Improvement” initiative. Each Project / Product has an embedded Quality Plan meeting customer’s expectations / specifications. Tata Power SED quality team is responsible for the Product Quality (Software or Hardware) ensuring the Project/Product specific Quality Plan is met. Customer perception about Tata Power SED’s products and services is measured year on year using AC Nelsons eQ process.

“Quality at the right price is and will remain our most important Product”

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